The mechanism and boundary conditions of the relationship between customer incivility and service quality

Professor 7687 timothy@mail.npust.edu.tw

Year	2020
Author	林鉦棽, 賴鳳儀*
Author count	2
Created date	2020-04-10
Author order	第一作者
Corresponding author	否
Publication year	2020
Publication month	3
Journal name	Journal of Management & Organization
Publication area	美國
Volume	26
Issue	2
Start page	201
End page	218
Publication type
Review system	是
Language	Traditional Chinese