The Impact of Overcompensation on Service Failure Attribution: An Examination of Self-perception Theory
The Impact of Overcompensation on Service Failure Attribution: An Examination of Self-perception Theory
Year | 2013 |
Author | Chia-Chi Chang*, 陳佳誼, Po-Yu Chen |
Author count | 3 |
Created date | 2019-02-19 |
Author order | 2 |
Corresponding author | false |
Publication year | 2013 |
Symposium name | 2013 Annual Frontiers in Service Conference |
Publication city | 台北 |
Publication country | 中華民國 |
Start date | 2013-07-05 |
End date | 2013-07-05 |
Review system | 否 |
Language | Foreign Language |