The mechanism and boundary conditions of the relationship between customer incivility and service quality
| Year | 2020 |
| Author | 林鉦棽, 賴鳳儀* |
| Author count | 2 |
| Created date | 2020-08-20 |
| Author order | 第一作者 |
| Corresponding author | 是 |
| Publication year | 2020 |
| Publication month | 3 |
| Journal name | Journal of Management and Organization |
| Publication area | 澳大利亞 |
| Volume | 26 |
| Issue | 2 |
| Start page | 201 |
| End page | 218 |
| Publication type | |
| Review system | 是 |
| Language | Traditional Chinese |
| Attached project | 科技部 |