2024

• Symposium   *, , 賴佩均, 廖世義, Understanding Tourists’ e-Complaint Attributes after Visiting Dark Tourism Destinations: Applying Natural Language Processing based Latent Dirichlet Allocation to Tourism Industry, APacCHRIE 2024, 首爾, 大韓民國(南韓), 1-6
• Journal   , 賴佩均, 廖世義, *, The nature of electronic complaints about dark tourism destinations: a machine learning approach, Journal of Heritage Tourism, Taylor & Francis , 0, 0, 1-23
• Journal   *, , 廖世義, 賴佩均, Online complaint behaviour and resolution in hotels: do tripographics factors matter?, Anatolia: An International Journal of Tourism and Hospitality Research, 0, 0, 1-15

2023

• Symposium   , 賴佩均, 廖世義, *, Understanding Customers’ Insights Using Attribution Theory, 2023第24屆行銷科學學會世界行銷大會暨學術研討會(AMSWMC 24), Canterbury, 英國, 1-8
• Journal   , 賴佩均, 廖世義, *, Multidimensional scale development and validation: University service quality (UNIQUAL), Journal of Hospitality and Tourism Insights, Emerald Publishing Limited, 6, 5, 2565-2594
• Journal   *, 賴佩均, 廖世義, Understanding Customers’ Insights Using Attribution Theory: A Text Mining and Rule-Based Machine Learning Two-Step Multifaceted Method, Applied Sciences, 13, 5, 1-26
• Journal   *, 賴佩均, Topic Modeling of the Quality of Guest’s Experience Using Latent Dirichlet Allocation: Western versus EasternPerspectives, Consumer Behavior in Tourism and Hospitality, Emerald Publishing Limited, 18, 1, 17-34

2022

• Symposium   *, 賴佩均, Development of a Measuring Scale in Higher Education Experience under Pandemic: An Abstract, 2022 AMS Annual Conference, Monterey, 美國, 1-3
• Journal   , 賴佩均, 廖世義, Chen, Chi-Ting*, Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews, Sustainability, MDPI, 14, 1800, 1-22
• Journal   *, 賴佩均, , Crisis Adaptation in a Thai Community-Based Tourism Setting during the COVID-19 Pandemic: A Qualitative Phenomenological Approach, Sustainability, 15, 340

2021

• Symposium   , 賴佩均*, 廖世義, , Modelling Online Complaining Behavior in The Hospitality Industry: An Application of Data Mining Algorithms, APACCHRIE 2021 CONFERENCE, 新加坡, 新加坡共和國, 699-702
• Prize   參與「110學年度四技二專統一入學測驗」命題，試卷鑑別度佳, 財團法人技專院校入學測驗中心基金會, 中華民國

2020

• Symposium   Sann, Raksmey, 賴佩均*, 廖世義, How Does Culture of Origin Determine Online Complaining Behavior?, 2020 APacCHRIE Conference, 香港, 香港, 1-10
• Symposium   Sann, Raksmey, 賴佩均*, 廖世義, Does Hotel Class Matter? The Research of Online Complaints in Low- and High-Class Hotels, 2020 APacCHRIE Conference, 香港, 香港, 1-10
• Journal   Sann, Raksmey, 賴佩均*, Do expectations towards Thai hospitality differ? The views of English vs. Chinese speaking travelers, International Journal of Culture, Tourism, and Hospitality Research, Emerald Publishing Limited, 0, 0, 1-26
• Journal   Raksmey Sann, 賴佩均, Chi-Ting Chen*, Review papers on eWOM: prospects for hospitality industry, ANATOLIA: An International Journal of Tourism and Hospitality Research, Taylor & Francis Group, 31, DOI: 10.1080/1303291, 1-19
• Journal   Raksmey Sann, 賴佩均, 張慧珍*, Does Culture of Origin Have an Impact on Online Complaining Behaviors? The Perceptions of Asians and Non-Asians, Sustainability, MDPI, 12, 5/1838, 1-37
• Journal   Raksmey Sann, 賴佩均*, 廖世義, Online complaining behavior: Does cultural background and hotel class matter?, Journal of Hospitality and Tourism Management, Elsevier Ltd, 43, doi: 10.1016/j.jhtm., 80-90
• Journal   Raksmey Sann, 賴佩均*, Understanding homophily of service failure within the hotel guest cycle: Applying NLP-aspect-based sentiment analysis to the hospitality industry, International Journal of Hospitality Management, Elsevier Ltd, 91, 102678, 1-13

2019

• Symposium   Raksmey Sann, Chi-Ting Chen, 賴佩均*, Hsin-Hui (Sunny) Hu, Do They Expect Differently in Hotel Experiences? Views of Eastern v.s. Western, 2019第22屆 行銷科學學會（AMS）世界行銷大會（WMC）暨學術研討會, 愛丁堡, 英國, 1-10
• Symposium   Raksmey Sann, 賴佩均*, 2019 APacCHRIE & EuroCHRIE Conference, The Hong Kong Polytechnic University., 香港, 香港, 1-10
• Symposium   Hsin-Hui “Sunny”Hu, Chi-Ting Chen*, 賴佩均, The Impacts of Restaurant Technology on Customer Dining Experiences -The Moderating Role of Need for Interaction, 2019第22屆 行銷科學學會（AMS）世界行銷大會（WMC）暨學術研討會, 愛丁堡, 英國, 1-5
• Prize   輔導學生參加2019全國技專校院學生實務專題製作競賽榮獲家政餐旅食品群第三名, 教育部, 中華民國
• Journal   Tomás F. Espino-Rodríguez, Tom Baum, 賴佩均*, Do relational norms matter in hotel outsourcing relationships? Lesson learned from hotel sectors, Tourism Economics, SAGE Journals, 25, 2, 189-212
• Journal   Sustainable event development in Thailand: A qualitative investigation, Journal of Hospitality, Leisure, Sport & Tourism Education, 24, 110-119

2018

• Symposium   Tomás F. Espino-Rodríguez*, Tom Baum, Do relational norms matter in hotel outsourcing relationships?, 16th APacCHRIE Conference, 廣州, 大陸地區
• Symposium   Hung-Ju Chen*, Exploratory study of healthy turnover rate in hospitality, 16th APacCHRIE Conference, 廣州, 大陸地區
• Symposium   Chen, Chi-Ting, Hu, Hsin-Hui, Learning by Doing!! Internship Experience on Self-Improvement, Work Value,Employability and Career Development in Hospitality, 2018 Annual ICHRIE Summer Conference & Marketplace, Palm Springs, California, 美國
• Prize   106學年度教學特優教師, 國立屏東科技大學, 中華民國
• Prize   106學年度優良導師, 國立屏東科技大學, 中華民國
• Prize   管理學院106學年度優良導師, 國立屏東科技大學管理學院, 中華民國

2017

• Symposium   Event sustainable development in Thailand: 360 degree perspectives on industrial, academic and governmental sector, 2017第31屆 British Academy of Management （BAM）年會暨學術研討會, Coventry, UK, 英國
• Symposium   Critical Attributes of Innovation Behavior in Hospitality: The Role of Incentive System, Job Involvement and Knowledge Sharing, 2017第31屆 British Academy of Management （BAM）年會暨學術研討會, Coventry, UK, 英國
• Prize   擔任「106學年度科技校院四年制與專科學校二年制統一入學測驗」命題委員其所命試題之命題品質優異, 技專院校入學測驗中心, 中華民國
• Prize   擔任「106學年度科技校院四年制與專科學校二年制統一入學測驗」命題委員其所命試題之命題品質優異, 技專院校入學測驗中心, 中華民國
• Journal   Tomas F. Espino-Rodríguez*, 賴佩均, Antonía M. Gil-Padilla, Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels, Journal of Hospitality and Tourism Management, 31, 13-27
• Journal   Kantapop Buathong, Perceived attributes of event sustainability in the MICE Industry in Thailand: A viewpoint from governmental, academic, venue and practitioner, Sustainability, MDPI, 9, 1151, 1-20
• Journal   Perceived Attributes of Event Sustainability in the MICE Industry in Thailand: A Viewpoint from Governmental, Academic, Venue and Practitioner, Sustainability, 9, 1151
• Journal   Does outsourcing moderate the effects of asset specificity on performance?An application in Taiwanese hotels., Journal of Hospitality and Tourism Management, 31, 1

2016

• Symposium   Yun-Ting Liu*, 賴佩均, Green Active Practices in Taiwan Hotels, 14th APacCHRIE Conference, Bangkok, 中華民國
• Symposium   Tomas F. Espino Rodríguez*, 賴佩均, Does form of governance moderate the effect of asset specificity on performance? The specificity-performance matrix in Taiwan, 14th APacCHRIE Conference, Bangkok, 中華民國
• Symposium   Kantapop Buathong*, 賴佩均, When West Meets East? – The Emerging Issues on Event Sustainable Development in Thailand, 14th APacCHRIE Conference, Bangkok, 中華民國
• Symposium   Chi-Ting Chen*, 賴佩均, Gina Tsou, Relationships of Personality Traits and Travel Motives on Theme Travel, 14th APacCHRIE Conference, Bangkok, 中華民國
• Symposium   When West Meets East? – The Emerging Issues on Event Sustainable Development in Thailand, 14th APacCHRIE Conference (Crisis Management and Business Continuity in the Tourism Industry), Bangkok, 泰王國(泰國)
• Symposium   Relationships of Personality Traits and Travel Motives on Theme Travel, 14th APacCHRIE Conference (Crisis Management and Business Continuity in the Tourism Industry), Bangkok, 泰王國(泰國)
• Symposium   Green Active Practices in Taiwan Hotels, 14th APacCHRIE Conference (Crisis Management and Business Continuity in the Tourism Industry), Bangkok, 泰王國(泰國)
• Symposium   Does form of governance moderate the effect of asset specificity on performance? The specificity-performance matrix in Taiwan, 14th APacCHRIE Conference (Crisis Management and Business Continuity in the Tourism Industry), Bangkok, 泰王國(泰國)
• Prize   輔導學生參加105年第11屆戰國策全國創業競賽榮獲創業類餐旅組佳作, 財團法人鞋類暨運動休閒科技研發中心, 中華民國
• Prize   輔導學生參加105年第11屆戰國策全國創業競賽榮獲創業類餐旅組佳作, 財團法人鞋類暨運動休閒科技研發中心, 中華民國
• Prize   第14屆亞太餐旅教育協會年會14th ApacCHRIE Conference, Dusit Thani College, 中華民國
• Prize   參加2016第14屆亞太地區餐旅管理國際研討會 (14th ApacCHRIE Conference)，榮獲大會「最佳論文獎」, Asia-Pacific CHRIE (亞太地區餐旅管理學會), 泰王國(泰國)
• Prize   參加2016第14屆亞太地區餐旅管理國際研討會 (14th ApacCHRIE Conference)，榮獲大會「最佳論文獎」, Asia-Pacific CHRIE (亞太地區餐旅管理學會), 泰王國(泰國)
• Journal   Chi-Ting Chen*, 賴佩均, Shao-Chuan Wu, Curriculum Development and Design in Hospitality Ethics Education, 觀光旅遊研究學刊, 11, 2, 19-36
• Journal   Buathong, Kantapop, 賴佩均*, The perception and emerging issues on sustainable event development in Thailand: Importance – performance analysis (IPA), International Journal of Asian Tourism Management, 7, 1, 47-60
• Journal   THE PERCEPTION AND EMERGING ISSUES ON SUSTAINABLE EVENT DEVEVOPMENT IN THAILAND: IMPORTANCE-PERFORMANCE ANALYSIS (IPA), International Journal of Asian Tourism Management, ----, ----
• Journal   餐旅倫理教育課程發展與課程設計之探討, 觀光旅遊研究學刊, 11, 2

2015

• Symposium   Tomás F. Espino-Rodríguez*, 賴佩均, Activity outsourcing and specificity asset in the hotel industry. The specificity-outsourcing matrix in Taiwan, 12TH ASIA PACIFIC CHRIE (APacCHRIE) CONFERENCE 2014, Kuala Lumpur, 中華民國
• Symposium   Kantapop Buathong*, 賴佩均, The Development of Green Meeting: An Overview, The 2015 WHTER and ICES, Seoul, 中華民國
• Symposium   Chi-Ting Chen, 賴佩均*, The Service Attributes of High Quality Hotel: The Reflection on Electronic Word-of-Mouth (eWOM) in Hotel Industry, The 2015 International Conference on Hospitality, Tourism, and Leisure - Sustainable Development, LOHAS, and Innovation Education (ICHTL2015), Taipei, 中華民國
• Symposium   Chi-Ting Chen, 賴佩均*, Pricing strategy, perceived value, perceived risk, and repurchase intention: online group buying of food products among university students, 12TH ASIA PACIFIC CHRIE (APacCHRIE) CONFERENCE 2014, Kuala Lumpur, 中華民國
• Symposium   賴佩均, Chi-Ting Chen*, Tomás F. Espino-Rodríguez, The Research of Motivation Factors and Motivational Preference in Hospitality:Revisit Herzberg’s Two-factors Theory., 12th APacCHRIE Conference 2014, Kuala Lumpur, 中華民國
• Prize   輔導餐旅系四技三A獲得104學年度第1 學期交通安全評比績優優班級, 國立屏東科技大學, 中華民國
• Prize   輔導餐旅系四技三A獲得104學年度第1 學期交通安全評比績優優班級, 國立屏東科技大學, 中華民國

2014

• Journal   Tomás F. Espino-Rodríguez*, 賴佩均, Activity Outsourcing and Competitive Strategy in the Hotel Industry.The Moderator Role of Asset Specificity., International Journal of Hospitality Management, 42, 9-19

2012

• Symposium   Chi-Ting Chen*, 賴佩均, A Study of Brand Positioning and Pricing Strategy of Boutique Hotels in Taiwan, 2012 International Council on Hotels Restaurants and Institutional Education (ICHRIE) Conference, Providence, Rhode Island, 中華民國, 1-4
• Symposium   賴佩均*, Chi-Ting Chen, Are We “Hospitality” Enough to Our International Students? Lesson Learnt from a Case of International Student Dietary-Cultural Adaption in Higher Education, 2012 International Council on Hotels Restaurants and Institutional Education (ICHRIE) Conference, Providence, Rhode Island, 中華民國, 1-4
• Journal   TOMÁS F. ESPINO-RODRÍGUEZ*, 賴佩均, TOM BAUM, Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan, Tourism Economics, Tourism Economics, 18, 1, 95-120

2011

• Symposium   賴佩均, , , *, 美食櫥窗對消費意願影響之研究, 2011銘傳觀光研討會:「前瞻性領導在觀光、餐旅、休憩文化、教育與管理」銘傳大學觀光學院, 桃園, 中華民國

2010

• Symposium   Chi-Ting Chen*, 賴佩均, The impact of LOHAS cognition on restaurant consumer purchase decision., 8th Asia-Pacific Council on Hotels Restaurants and Institutional Education Conference, Phuket, 中華民國, 1-13
• Symposium   賴佩均*, Chi-Ting Chen, The impact of applying event marketing on restaurant operational performance in international hotels: The case of food festival event, 8th Asia-Pacific Council on Hotels Restaurants and Institutional Education Conference, Phuket, 中華民國, 1-11

2009

• Symposium   Chi-Ting Chen*, 賴佩均, Hsin-Yi Wu, The impact of salary system, salary satisfaction, and salary justice on organizational commitment in hotel, 7th Asia-Pacific Council on Hotels Restaurants and Institutional Education Conference, Singapore, 中華民國, 1-38
• Journal   Ebrahim Soltani*, 賴佩均, Paul Phillips, Ying-Ying Liao, The triangular supply chain relationship: Labour dispatch agencies, hospitality sector, and flexible workers: The Taiwan experience., The Service Industries Journal, 29, 6, 1-23
• Journal   賴佩均, Chi-Ting Chen, Hung-Sheng Lai, Su-Ting Lin*, The Role of Labor Dispatch Agencies in Hospitality in Taiwan, 觀光休閒學報, 15, 1, 69-88
• Journal   , 賴佩均*, 我國觀光休閒產業從業人員職能分析及訓練職類之研發, 訓練與研發, 5, 78-92

2008

• Symposium   Soltani, E.*, 賴佩均, Javadin, S. R., Gholipour, T. H., Understanding the nature of management’s orientations toward TQM, 13th International Conference on ISO 9000 and Total Quality Management (13-ICIT), Kuala Lumpur, 中華民國, 1-6
• Symposium   賴佩均*, Soltani, E., Javadin, S. R., Gholipour, T. H., Reconciling the needs of hotel housekeeping department, employment agency and flexible workers., 11th International ISSWOV Conference, Singapore, 中華民國, 360-368
• Symposium   賴佩均*, Hung- Sheng Lai, Su-Ting Lin, The role of labor dispatch agencies in hospitality in Taiwan, 2008第一屆亞太人力資源政策與應用研討會:以亞太新興國家經驗為例2008 Pacific Regional Conference on Human Resource Policy and Management focused on a developing country with Pacific regional experience, 高雄:國家科學發展委員會, 中華民國, 1-14
• Symposium   賴佩均*, Chun-Te Huang, Su-Ting Lin, 人力派遣服務業於台灣觀光旅館業之角色扮演與應用, 2008 餐旅管理學術與實務研討會, 台北:輔仁大學餐旅管理學系, 中華民國, 257-268
• Journal   Soltani, E.*, 賴佩均, Van der Meer, R., Williams, T. M., Managerial approaches toward service quality: The case of three service organizations, The Service Industries Journal, 28, 10, 1399-1414
• Journal   Soltani, E.*, 賴佩均, Phillips, P., A new look at factors influencing total quality managment failure: Work process control or workforce control?, New Technology, Work and Employment, 23, 1-2, 125-142
• Journal   Soltani, E.*, 賴佩均, Javadeen, S. R. S., Gholipour, T. H., A Review of the theory and practice of managing TQM: An integrative framework., Total Quality Management & Business Excellence, 19, 5, 461-479
• Journal   Espino-Rodriguez, T. F.*, 賴佩均, Baum, T., Asset Specificity in make or buy decisions for service operations: An empirical application in the Scottish hotel sector., International Journal of Service Industry Management, 19, 1, 111-133
• Journal   賴佩均, Soltani, E.*, Baum, T., Distancing flexibility in hotel industry: The role of employment agencies as labour suppliers., International Journal of Human Resource Management, 19, 1, 132-152

2007

• Symposium   Su-Ting Lin*, 賴佩均, 人力派遣服務業在台灣觀光旅館業之發展趨勢, 2007國際人資管理學術與實務研討會, 桃園：開南大學國際企業學系, 中華民國, 1-14
• Symposium   Soltani, E.*, 賴佩均, Case study evidence on managing service quality, 12th World Congress for TQM: Developing Competence to Improve Business Performance for Rapid Change in the 21st Century, Edinburgh, 中華民國, 1-20
• Symposium   賴佩均*, Soltani, E., Outsourcing hotel service operations: The case of Taiwan hotels., Business and Information, International Conference on Business and Information 2007, Tokyo, 中華民國, 1-12
• Journal   Soltani, E.*, 賴佩均, Mahmoudi, V., Managing change initiatives: Fantasy or reality? The case of public sector organisations., Total Quality Management & Business Excellence, 18, 1-2, 153-179
• Journal   Soltani, E.*, 賴佩均, Approaches to quality management in the UK : Survey evidence and implications., Benchmarking: An International Journal, 14, 4, 429-454

2006

• Symposium   Soltani, E.*, 賴佩均, Shams Gharneh, N., The primacy of management’s commitment and role in achieving TQM objectives: Some evidence., 7th International Conference of Quality Managers: Change Management, Sustainable Improvement Strategy, Tehran, 中華民國, 277-292
• Symposium   Soltani, E.*, 賴佩均, What does (process) control mean? The managers view., 11th World Congress for TQM: Developing Management and Organisational Capability to Improve Business Performance, Wellington, 中華民國, 1-10
• Symposium   Soltani, E.*, 賴佩均, Learning about the practice of change management: the case of non-for-profit organizations., 8th International Conference on Multinational Enterprises, 台北, 中華民國, 221-244
• Symposium   Soltani, E.*, 賴佩均, Employment agencies as labour suppliers and partners: Evidence from the supply chain operations in the hotel sector, Third Graduate Research in Tourism Conference, Canakkale, 中華民國, 121-140
• Symposium   Espino-Rodriguez, T. F., 賴佩均*, Baum, T., The use of outsourcing in hotel operations: Advantages and disadvantages. A Scottish perspective., 12th APTA & 4th APacCHRIE Conference, 花蓮, 中華民國, 1-12
• Symposium   Espino-Rodriguez, T. F.*, 賴佩均, Baum, T., Make or buy service operations in the hotel business. An empirical application in Scotland., 13th International Annual EurOMA Conference, Glasgow, 中華民國, 1-12
• Symposium   賴佩均*, 「派遣機構」角色與功能探討：以英國旅館人力派遣公司 (Hospitality Employment Agencies) 為例, 勞動派遣：理論與實務對話研討會, 台北：行政院勞工委員會, 中華民國, 1-26
• Journal   Soltani, E.*, Van der Meer, R., Williams, T. M., 賴佩均, The compatibility of performance appraisal systems with TQM principles – evidence from current practice., International Journal of Operations & Production Management, 26, 1, 92-112

2005

• Symposium   Soltani, E.*, 賴佩均, Managing change initiatives: fantasy or reality? The case of public sector organisations., 10th World Congress for Total Quality Management, Winnipeg, 中華民國, 1-19
• Journal   Soltani, E.*, Van der Meer, R., Williams, T. M., 賴佩均, Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management., The Magnus Journal of Management, 1, 2, 30-55
• Journal   Soltani, E.*, 賴佩均, Shams Gharneh N., Breaking through barriers to TQM effectiveness: Lack of commitment of upper-level management., Total Quality Management and Business Excellence, 16, 8-9, 1009-1021
• Journal   賴佩均*, Baum, T., Just-in-time labour supply in the hotel sector: the role of agencies., Employee relations, 27, 1, 86-102
• Book   Soltani, E.,*, van der Meer, R. B., Williams, T. M., 賴佩均, A contextually appropriate performance appraisal for TQM, In K. Shyam Sunder (Ed.), Measuring HRM’s Effectiveness: An Introduction (pp. 21-60), Le Magnus University Press, Andhra Pradesh, India, 1, ISBN: ISBN: 1-902796-3-7

2004

• Symposium   賴佩均*, Baum, T., The role of agencies in the labour supply chain in the hotel sector., Tourism State of the Art II, Glasgow, 中華民國, 1-13
• Symposium   賴佩均*, Baum, T., Labour supply chains in the hotel sector： the role ofagencies., 10th International Conference on Industry, Engineering, AND Management Systems(IEMS)., Cocoa Beach, 中華民國, 519-527
• Symposium   賴佩均*, Baum, T., Just- in-time labour in the hotel sector： The role of employment agencies., 10th International Conference on Productivity and Quality Research(ICPQR)., Miami, 中華民國, 1-10

2003

• Symposium   賴佩均*, Baum, T., Workplace flexibility in the hospitality industry., 12th CHME Conference, Sheffield, 中華民國, 163-174