不同服務失誤嚴重程度、服務補救者位階和補償折扣對消費者服務補救後滿意度和忠誠度的影響
| Year | 2008 |
| Author | 蘇衍綸* |
| Author count | 1 |
| Created date | 2019-02-19 |
| Author order | 1 |
| Corresponding author | false |
| Publication year | 2008 |
| Symposium name | 2008年中華商管科技學會年會暨學術研討會 |
| Publication city | 台中市 |
| Publication country | 中華民國 |
| Start date | 2008-10-24 |
| End date | 2008-10-24 |
| Review system | 否 |
| Language | Traditional Chinese |